Information For Providers
Provider Invoice Requirements
Providers are required to include the necessary Invoice details and supporting information as required by the NDIS.
These include:
provider’s NDIS business name
provider’s ABN
participant’s name and NDIS number
participant’s address (including postcode) if it is for specialist disability accommodation
support item number
listed in the NDIS Support Catalogue
amount and quantity claimed for each unit of the support provided
for example, $51.09 each x 2 units
claim type
for example, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report
date/s the support was delivered
total invoice amount
GST component if applicable (most services are GST free).
Note:
invoices cannot include services for a future plan date.
service dates must be within the participants plan period
an invoice can only be for one participant, but can include multiple supports
For additional invoicing and record keeping details, please see the NDIS website.
Example Invoice for New Providers
It is recommended that new providers download and follow the example invoice template below to prevent any delays in processing.
Provider FAQ’s
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Invoices are generally processed within 2-8 business days, provided the participant has available funding and all required information is included on the invoice.
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A service agreement is recommended and may be required depending on the type of support delivered.
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Incorrect or incomplete invoices may be rejected or delayed. Providers will be notified to resubmit the corrected invoice.
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Yes, short-notice cancellations can be charged if they meet NDIS cancellation rules and reflect what is stated in your service agreement.
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Invoices may remain unpaid if:
the participant does not have sufficient funds
the support is not covered under the plan
the invoice does not match the correct support category or rules
there is no reasonable link to the participant’s disability support needs